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Ticketing

A reseller network on one platform

  • ScopeThe whole reseller relationship, in one place
  • PaymentsSeveral methods, verified as they arrive
  • ControlsApprovals before inventory changes

Before

Resellers were signed up by hand, payments were confirmed by eye, and allocations, commissions and balances were kept in spreadsheets. The administration grew with every reseller added, and the people doing it were the ones who should have been selling.

After

Resellers manage their own accounts, payments are verified as they arrive, and every commission and balance has a record behind it. Their operations are leaner, sales have improved and buyers have a better experience.

What we built

One platform for the whole relationship: self-service signup with identity verification and terms signed online, event browsing and booking, payments, wallets, credit notes and refunds, ticket bands that move up as each one sells out, approvals before inventory changes, messaging and tax invoicing. It was built around the way their team already works, including the formats their operations staff depend on.

  • Self-service signup
  • Identity verification
  • Terms signed online
  • Browsing and booking
  • Wallets
  • Credit notes
  • Refunds, single and bulk
  • Ticket bands
  • Messaging
  • Tax invoices